Sleep relaxation stops

[Donna-CO]

I’m trying to use the sleep relaxation and every one of them stop after only 5 minutes. I haven’t had even one play all the way through. I have an IPhone XR. Does anyone know how to fix that?

thanks!

[SunsetRunner]

Hello and welcome to the Fitbit Community @Donna-CO 

I understand you’re having difficulty listening to the sleep relaxation audios in their completion. I would suggest logging out of the Fitbit App, then force shut the app by swiping it upward. Next turn off your iOS device completely, wait 1-2 mins then turn your iOS device back on and sign back into your Fitbit App as you normally would with your email address and password. Try listening to the audio now and see if that resolves the issue. 
😃 Hopefully this resolves your issue. Please let me know If this does indeed resolve your issue and if so could you please tap the “Choose as best Answer” box just under my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

[Donna-CO]

Hi, good morning!

Thank you for the suggestion.  I tried it, but it still didn't work.  I even tried on my iPad (and logged off/shut down as you suggested) and after about 5 minutes or so, it stopped.  I guess I just won't use that feature.  It's a shame because it is very relaxing.

Thank you!

[SunsetRunner]

Hello again @Donna-CO 

NO not having a feature work as it should in the Fitbit Premium is not fair to you, especially sine you find them relaxing. I tried recreating the issue again on my iPad but again I was without issue. I would suggest calling Fitbit Customer Service. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[SunsetRunner · Accepted solution]

Hello again @Donna-CO 

I dug a bit more and found this thread here under the Fitbit Premium & Coach Forum:
https://community.fitbit.com/t5/Fitbit-Premium-Coach/Guided-Meditation-Audios-Keep-Stopping/m-p/3850...

Apparently it’s a known bug but it’s not clear if this has been resolved. I would certainly participate and post in that thread to keep updated. 
I’m sorry I couldn’t help more

[Donna-CO]

Thank you so much for all your help!  I so appreciate it.  🙂