Sleep score is totally gone

[ISOhelp1234]

My sleep score/stages have worked fine for years, but today, they suddenly disappeared. The app logged sleep duration (6.5 hours) but no stages or score. I went to 'edit pencil' to re-add but there's no option to do that. The sleep scores & stages from past days have also disappeared. It's like this function was removed. I asked customer service if it had perhaps become a premium only feature, but they said no. Can anyone help? (I've just had 2 calls with Fitbit customer service and they were useless.)

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @ISOhelp1234. 

Thank you for sharing the information regarding this difficulty with your Fitbit device. 

I'd like to know which device are you using. Since sleep depends of heart rate I'd like you to see What factors can affect my heart-rate reading on my Fitbit device? 

Additionally, see Why don't I see sleep stages today?

[ISOhelp1234]

This was a glitch on your end - after two calls with your customer service which were a total waste if time it went back to working today and the old data reappeared. This has apparently happened before to many people based on my review of reddit etc. It would be great if customer service was made aware of that.

Sent from my iPhone

[Marc51]

This is a pretty pathetic answer that ignores the problem description. It's as if I complained of a severe migraine and the doctor asked what's my favorite color. Makes me think the help agent is an AI bot, and a poor one at that.

FWIW, I have the same problem. Nothing changed in my settings or my habits. It's purely a problem with the app, not user error. Really irritating since I check my sleep stats every morning.

[ISOhelp1234]

Well put : )

Sent from my iPhone