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Sleep stages gone since update

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‎12-31-2017 23:09 - edited ‎01-01-2018 03:06

‎12-31-2017 23:09 - edited ‎01-01-2018 03:06

Sleep stages has stopped working again, last two nights. I haven’t changed anything, but I did update the FitBit app and it’s not worked since... anyone else got trouble?

Allie
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‎01-02-2018 00:00

‎01-02-2018 00:00

@Alicat2104

I'm not sure what device you own. 

 

What I would try first is a restart to see if that helps:

 

Restart your FitBit
http://help.fitbit.com/articles/en_US/Help_article/1186

Restart your Fitbit Charge
https://m.youtube.com/watch?v=JPvdDoWGckM

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Fitbit Charge - How to Reboot or Restart
Fitbit Charge - How to Reboot or Restart
m.youtube.com/watch?v=JPvdDoWGckM
In this short video, we will go over the simple process of rebooting or restarting your fitbit Charge. You do this when the device is not responding. This won't erase any fitness activity. 1. Plug in the USB charging cable 2. PRESS & HOLD the button for 10 seconds, until you see the fitbit logo ...
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