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Sleep stages has disappeared with my new iPhone

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‎09-05-2017 03:35

‎09-05-2017 03:35

I got sleep stages soon after it was released and occasionally it disappeared for a day or two before returning. I have a charge 2 and was using an iPhone 5s and hhave recently upgraded to an iPhone 7. Since then, all my data is there but I no longer have Sleep stages, just the classic version. Does anyone have any insight on why and how  to gget it back. Thanks. 

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‎09-05-2017 03:55

‎09-05-2017 03:55

It may not be to do with the change of phone. There is an ongoing problem with sleep stages at the moment that's affecting a number of Charge 2 owners. Keep an eye on this thread that has the latest updates from one of the moderators:

 

https://community.fitbit.com/t5/Charge-2/9-3-Received-Classic-Sleep-rather-than-Sleep-Stages/td-p/21...

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‎09-05-2017 03:55

‎09-05-2017 03:55

It may not be to do with the change of phone. There is an ongoing problem with sleep stages at the moment that's affecting a number of Charge 2 owners. Keep an eye on this thread that has the latest updates from one of the moderators:

 

https://community.fitbit.com/t5/Charge-2/9-3-Received-Classic-Sleep-rather-than-Sleep-Stages/td-p/21...

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