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Sleep stats very laggy

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‎05-04-2021 15:01 - last edited on ‎05-05-2021 13:38 by

‎05-04-2021 15:01 - last edited on ‎05-05-2021 13:38 by

My app syncs to my iphone well enough, which is fully updated, but it takes ages to process my sleep stats now.  This has been very laggy for a while and as this is the main reason I use the fitbit it is very frustrating.  

 

 

Moderator edit: subject for clarity 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎05-05-2021 13:37

‎05-05-2021 13:37

Welcome to the Fitbit Community, @Australianne.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Clear your iPhone's cache: How to Clear Your Browser's Cache on an iPhone..
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
3 REPLIES 3

‎05-05-2021 13:37

‎05-05-2021 13:37

Welcome to the Fitbit Community, @Australianne.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Clear your iPhone's cache: How to Clear Your Browser's Cache on an iPhone..
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎05-05-2021 14:27

In response to LiliyaFitbit

‎05-05-2021 14:27

Thank you. This seems to have remedied the problem.
Best Answer

‎05-05-2021 14:48

In response to Australianne

‎05-05-2021 14:48

Thank you for your reply, @Australianne.

 

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

 

Keep on visiting the forums!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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