Sleep tile not showing in app.

[TillyMarchal]

Hello,

Two weeks ago I bought a new iPhone (iPhone 8 Plus), and I had an iPhone SE;

My fitbit Charge 2 worked perfectly, untill now.

There is no connecting with bluetooth om my new iPhone.

I deleted the charge 2 on my account, but nothing happens.

I even can't install it, is says that the fitbit display must stay on, but it goes off,..so I can't install the fitbit charge in my app on my iPhone

I already did a reset of the fitbit, signed in and out on the app, deleted en restall the app.

Still nothing happens.

what must I do now.

On the app I have my profile, and no more my charge account (can't install it, is says that the fitbit display must stay on, but it goes off,..so I can't install the fitbit charge in my app on my iPhone).

So there is no sync at all at the moment, I do see everything on my iMac account in fitbit, steps and everything, but no recordings of sleep.

best regards

Tilly

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @TillyMarchal, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. Judging by the information provided, it seems your Charge 2 is unable to set up back to your account, in which case I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 2.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 2 one more time. 

I hope this can be helpful, give it a try and keep us posted in case you need anything else. 

[TillyMarchal]

Hello,
I already did this a several time.
So I told this also to the store where I bought my fitbit, and It my seem a
technical problem. So I have to send it to the store so they can take a
look,..
Best Regards
Tilly

[MarcoGFitbit]

Hello @TillyMarchal, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you've already tried the troubleshooting steps listed above. I sincerely apologize for the inconveniences this situation has caused you and I'm sorry you have to send your device back to the store. 

Please keep us updated and let us know more about this situation once you hear from your store. Thanks for your patience and understanding, have a great day. 

[TillyMarchal]

Hello,

Solution: fitbit is not working properly, so they give me the money back,..

best regards
Tilly

[MarcoGFitbit]

Hello @TillyMarchal, I hope you're doing well, thanks for replying and letting us know the resolution provided by our Support Team. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!