Sleep tile not showing recorded info

[Destk]

My sleep is being recorded accurately but the data does not appear on the sleep tile of the app dashboard.

It says "how did you sleep?" instead of displaying my sleep information. But when I go to the sleep screen the info for "this week" and "last week" is accurate. This has been happening for multiple days.

The website dashboard is working normally. My app and device are up to date.

How can I get the sleep tile on the app to start functioning again?

[SunsetRunner]

Good mornin'

Have moved this thread from the Charge HR to the iOS App section to increase the chance of getting a solution.

Your post will get more attention here.

[MaginB]

Hey there @Destk! Welcome to the Community! 

Let me help you out with your inquiry, sometimes the sleep information in the app takes a while to sync so try syncing up a second time and will show your sleep logged. 

Let me know how it goes! 

[MEH2020]

I have had exaclty the same problem.. i scroll through the dashboard checking on my previous days...and my sleep time tile stays the same.. it's really frustrating.. I don't understand why that's suddenly happened in the last 2 days or so.. 

my ios version is 9.3.5.. and I updated to this one a long time ago.. so it can't be that..

also.. it's not just my sleep app tile that doens't change.. all of the other ones don't change either.... 250 steps per hour tile, weekly exercise tile, resting heartbeat >>> ?? what's going on ???

thanks

[Kmransom123 · Accepted solution]

@MEH2020  What you are describing is the expected behavior on the app.  Only the top tile scrolls back in history.  To see the lower tiles history stats, you need to click on each individual tile to see the history.

Hope that helps~

[MEH2020]

Yes thanks

Though I'm sure it used to scroll through before...?

Sent from my iPhone

[Kmransom123]

Yes- the older version of the App used to scroll all tiles back in time.  The newest format does not.

[Destk]

@Kmransom123 Thank you so much! I was sure I was going crazy!