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Sleep times suddenly changed

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‎10-06-2019 20:43

‎10-06-2019 20:43

All my recorded sleep times suddenly shifted 6 hours earlier after updating the app. Has this happened to anyone else? I didn't change any of my settings or travel recently. Noticed that my sleep from last night showed up as midday yesterday, and it looks like my previously correct sleep time also shifted up by 6 hours. 

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‎10-07-2019 07:18

‎10-07-2019 07:18

Hello @Jeanfense 

Welcome 😃 I see your having trouble with your sleep log. I hope I can help. Let’s try just logging out of your Fitbit App then force shut the app by swiping up. Now turn off your device and restart it. Now let’s log back into your Fitbit App as you normally would with your email address and password. If that doesn’t resolve your issue I would suggest restarting your Fitbit tracker. (You will not lose any data doing this)  You can find out how to restart your particular Fitbit tracker here: https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1

 

😃 Please let me know if this answers and resolves your issue.

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‎10-07-2019 10:42

In response to SunsetRunner

‎10-07-2019 10:42

I had already done those steps - it looks like my sleep from last night is correct but the 4 prior nights are still off. *shrug*

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‎10-07-2019 10:47

In response to Jeanfense

‎10-07-2019 10:47

Hello aga @Jeanfense 

Im happy to hear that last nights sleep log was indeed correct. I understand the four days prior are off. I would suggest waiting a few days to see if from last night it remains correct. 

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