Sleep tracker does not show detailed time

[Underdogs]

The previous IOS shows the time of the sleep chart when you mouse over the graph. Have seen this feature being taken away so you only 'roughly' know what time you are awake or restless. 

The previous feature was quite quite useful so why was it taken away? 

[Underdogs]

Thanks, it worked like a pill! Solved months of mystery for me 😉 

[AlejandraFitbit]

Hi all, I want to thank our friend @Macpete for sharing the steps he did to fix this inconvenience and I am glad to hear that for some of you it worked. For the ones that still have this issue, I recommend following his troubleshoot.

See you around. 

[Rkasparek]

@Macpete Well... well... well... it helps when I've had my coffee!! LOL!! Thanks so much Macpete, sorry for ever doubting you!! 

[Mtang78]

This still does not work. I have logged out and back in. I open the Fitbit app on my Android phone, click on the sleep tile, it shows the Sleep graph at the top, and under that it shows sleep Insights, then below that is This Week which the total for each day. If I click on the day that I want to view, it opens larger graph that shows how much time total that I slept, and the sleep quality for that day. But if I click on the graph at the top, it opens to Sleep Patter for that particular day and if I hover or click on a graph line, where it used to show the exact time I awoke or was restless, it does absolutely nothing now. I can hold my finger on a line all day and it still does not respond. Samsung Galaxy S5 and Fitbit app version 2.45

[Mtang78]

How do you fix this for an Android? Not everyone has iOS phones. My phone is updated and so is the Fitbit app. But I have not been able to view the details of times restless or awake for 2 weeks now.

[Mtang78]

Fitbit Firmware Version 18.122 for Charge HR

[richdev]

Same problem here...I have a Galaxy Note 4!!

[AlejandraFitbit]

Welcome to the Forums @richdev, @Mtang78 great to see you around and @Rkasparek it's great to hear that your sleep information is now working.

Have you tried to follow @Macpete recommendation? If you haven't, please try his instructions, you can click the option to see the accepted solution.

Catch you later. 

[Mtang78]

Yes I have tried the suggestions and nothing so far has worked. Fitbit app just updated a little bit ago to 2.46 and firmware version 18.122. Specific sleep detail does not work on the desktop version either.

[richdev]

AlejandraFitbit Nope, still not working for me. I have an Android phone (Galaxy Note 4), sounds like it's only working for iPhones but not Android phones. This is only since the update from a few weeks ago, worked fine before!

[cema]

You may have solved your problem, but not mine -- yours and mine do NOT show the time for each restless or awake  -- look at your screen, there's only the start and the end times for the sleep cycle

[Macpete]

Try touching somewhere on the "graph" with your finger and keep the finger in contact with the surface until the information appears (more or less under your finger). Don't touch and remove! Let me know if you have a problem with this info.


Sent from my iPad

[Macpete]

This is an example of what I described earlier (I needed three fingers to do this trick). The "white window" only appears as long as contact is held. The info relates to the event it points to.

[cema]

my computer doesn't have a touch screen

[cema]

my computer doesn't have a touch screen

[richdev]

Thanks again Macpete BUT it doesn't work. I can hold my finger on a line all day and it still does not work for me. Are there other Android users with the latest fitbit update and a graph that shows detailed time? 

[Rkasparek]

@richdev ... For what it's worth, I did a quick search and it looks like the detail sleep times have not yet been fixed in the Android app.

https://community.fitbit.com/t5/Android-App/Viewing-individual-restless-and-awake-times-in-Sleep-Pat...

https://community.fitbit.com/t5/Android-App/Popup-markers-display-over-graphs-Android-7-0/td-p/18879...

[richdev]

Great thanks @Rkasparek 

[AlejandraFitbit]

Hi all, I hope your doing fine.

As our friend @richdev mentioned, our team is aware of this inconvenience and is hard working in finding a solution for it, your patience would be much appreciated. I recommend keeping an eye for any update.

See you around. 

[richdev]

Happy to report mine was working again this am. 😊