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Sleep tracking not working correctly

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‎12-01-2019 06:29 - last edited on ‎12-02-2019 17:38 by Fitbit Moderator

‎12-01-2019 06:29 - last edited on ‎12-02-2019 17:38 by Fitbit Moderator

Fit bit is not analyzing the sleep tracker right 


i am not getting a sleep score

the graph portion is all blocked out no high low with the brake down 

On the main screen it does not give a sleep score but does show 7.39he of sleep logged 

 

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iPhone 10xr

 

Moderator edit: updated subject for clarity and merged reply

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‎12-01-2019 10:18

‎12-01-2019 10:18

Hello and welcome to the Fitbit Community @Sc-shark 

I understand you’re  experiencing issues with your sleep monitoring results. These two to help articles should help answer your question. Pay special attention to the “why I don’t see my sleep score” section.

1. https://help.fitbit.com/articles/en_US/Help_article/2439/?q=Sleep+score&l=en_US&fs=Search&pn=1
2. https://help.fitbit.com/articles/en_US/Help_article/2163#ClassicSleep

😃 Please let me know if the help articles do indeed answer your question. Keep me posted

 

 

 

 

 

 

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‎12-02-2019 04:52

‎12-02-2019 04:52

Hello again @Sc-shark 

I wanted to check back in with you to see if the help articles I provided did indeed answer your question.. Please let me know 😃

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