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Fitbit won't receiving notifications from iOS

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‎12-02-2019 07:29 - last edited on ‎12-02-2019 13:43 by Fitbit Moderator

‎12-02-2019 07:29 - last edited on ‎12-02-2019 13:43 by Fitbit Moderator

since the upgrade to ios 13 about 4-6 weeks ago my fitbit won't get text messages. calls and calendar reminders work, but not texts. I set my fitibit up to my work phone which i had not upgraded and the texts work. Which makes me think it's an ios thing. I also bought a versa 2 to see if the charge 2 was just too old to work with the new ios, also text messages didnt work. I returned the versa. If this can't be fixed im switching to an apple watch.

 

I have literally tried every trick or reset or restart i can think of. I have followed all instructions.

 

Any help?

 

 

Moderator edit: updated subject for clarity

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‎12-02-2019 09:31

‎12-02-2019 09:31

Hello and welcome to the Fitbit Community @steelepac 

I understand your frustration about not receiving notifications at this time. Currently notifications are an issue that are currently being addressed by the Fitbit Team. Please follow and view this thread for updates, tips and possible solutions here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

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1 REPLY 1

‎12-02-2019 09:31

‎12-02-2019 09:31

Hello and welcome to the Fitbit Community @steelepac 

I understand your frustration about not receiving notifications at this time. Currently notifications are an issue that are currently being addressed by the Fitbit Team. Please follow and view this thread for updates, tips and possible solutions here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Best Answer