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Sleeping heart rate feature not working

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‎04-17-2021 05:20 - last edited on ‎04-18-2021 14:42 by

‎04-17-2021 05:20 - last edited on ‎04-18-2021 14:42 by

The heart rate monitor is not working for overnight tracking. It hasn’t been working for some time now- it worked for one night just recently and then stopped again. I have read several forums that say this feature will be fixed. 

Fitbit support- we are PAYING for this feature. Please do share when this will be corrected as I am about to cancel my membership. 

 

 

Moderator edit: subject for clarity 

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‎04-18-2021 14:41 - edited ‎04-18-2021 14:46

‎04-18-2021 14:41 - edited ‎04-18-2021 14:46

Welcome to the Fitbit Community, @annritz81.

 

Thanks for the details shared in your post. I understand how you are feeling and recommend confirming if you have the app version 3.41 as it should resolve the issue you're experiencing. To see which version of the Fitbit app you have, tap the Today tab > your profile picture > Help. The app version is at the top. You can confirm the steps to update the app in this help article:  

 

You can also try uninstalling and reinstalling the Fitbit app as many users found this helpful. 

 

I was able to see that you have already contacted our Support team regarding this. Thank you for your time and efforts. 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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