Sleeping heart rate graph showing blank

[Sdko69]

Please can someone tell me why my heart rate graph has suddenly gone blank and not showing on the premium service 

Moderator edit: label

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Sdko69.

Thanks for the details shared in your post. I understand your concern and recommend updating your Fitbit app to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

You can also try uninstalling and reinstalling the Fitbit app as some users found this helpful.

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

Hope this helps!

[Sdko69]

Hi

many thanks for your reply, I did have the most up to date Fitbit app and the graph still wasn’t showing however I deleted the app and reinstalled it as you requested and the graph is now back. Thank you so much 😊 

[LiliyaFitbit]

Thank you for your reply, @Sdko69.

I am glad to hear you're back on track! Thank you for the update, I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!

[snowman136]

Hi. I still am not getting any option to update my app to 3.41. I’m on iPhone 11. Any suggestions?

Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @snowman136.

Thanks for the details shared. If you don't see the option to update the app, I recommend uninstalling and reinstalling the Fitbit app. 

Hope this gets you back on track.