03-15-2021 02:57
03-15-2021 02:57
Since recent update (3/2021) sleep stats have been off. Also app’s response time has been very slow.
Answered! Go to the Best Answer.
04-15-2021 13:59
04-15-2021 13:59
It’s good to see you in the community, @AppleMac.
Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry to hear about the frustration this situation has caused. Many users reported that the issue has been fixed with the latest Fitbit app update (3.41). We roll out the app updates in phases and you should see the option to update the app soon, if you still don't see it. You can confirm the steps to update the app in this help article: How do I update the Fitbit app?
If the issue persists, please uninstall and reinstall the Fitbit app.
Hope this helps!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
03-19-2021 16:51
03-19-2021 16:51
Welcome to the Fitbit Community, @Edblanco.
Thanks for the details shared in your post. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.
Have a nice day!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-09-2021 10:11 - edited 04-14-2021 23:13
04-09-2021 10:11 - edited 04-14-2021 23:13
Me, my wife and daughters have the same issue. It used to be acceptabele, recently it takes at least 4 times as long to get the sleep info.
04-14-2021 23:16 - last edited on 04-15-2021 13:39 by LiliyaFitbit
04-14-2021 23:16 - last edited on 04-15-2021 13:39 by LiliyaFitbit
It's beginning to annoy us. We are using the IOS app, hopefully it's not the strategy of Fitbit to abandon OS's that do not originate from Google.
Update:
Hi LiliyaFitbit, is it known what the issue was? Is it resolved? How can I benefit from that resolution?
Moderator edit: merged replies
04-15-2021 13:59
04-15-2021 13:59
It’s good to see you in the community, @AppleMac.
Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry to hear about the frustration this situation has caused. Many users reported that the issue has been fixed with the latest Fitbit app update (3.41). We roll out the app updates in phases and you should see the option to update the app soon, if you still don't see it. You can confirm the steps to update the app in this help article: How do I update the Fitbit app?
If the issue persists, please uninstall and reinstall the Fitbit app.
Hope this helps!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-15-2021 14:46
04-15-2021 14:46
Same here, app is running very slow?
04-15-2021 19:37
04-15-2021 19:37
Welcome to the Fitbit Community, @Cubbymc.
I am sorry that you are going through the same situation. I would like to confirm if you've updated already your Fitbit app to version 3.41? To see which version of the Fitbit app you have, tap the Today tab > your profile picture > Help. The app version is at the top.
I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-16-2021 01:05
04-16-2021 01:05
04-16-2021 13:55
04-16-2021 13:55
04-16-2021 15:12
04-16-2021 15:12
Thank you for your replies, @AppleMac @Cubbymc.
I appreciate the update and would like to advise that you should see the update soon. Please keep an eye on this as it should resolve the issue you're experiencing. You can also try uninstalling and reinstalling the Fitbit app.
Hope this gets you back on track.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-18-2021 08:23
04-18-2021 08:23
Hi, thanks for answering my post. It’s indeed resolved after I forced the update by removal of the installed app en re-install it.
thanks.
04-18-2021 19:20
04-18-2021 19:20
Thank you for the update, @AppleMac.
This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.
Keep on visiting the forums!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-14-2021 17:11
05-14-2021 17:11
Did the update solve your problem? I'm on an Apple iphone fitbit app version 3.41.1 (1050) and loading sleep takes about 1 minute to start responding.
12-05-2021 00:56
12-05-2021 00:56
Still having issues with sleep app after multiple reinstalls and updates. Nothing seems to work.