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Some exercises not showing in the app

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‎02-01-2017 14:23 - last edited on ‎02-02-2017 04:46 by Moderator Alum

‎02-01-2017 14:23 - last edited on ‎02-02-2017 04:46 by Moderator Alum

Fit bit is only registering some activity, it has not taken last two mornings cross trainer which it normally did,yet it has registered a walk I carried out this evening?

 

Moderator Edit: Clarified Subject.

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‎02-02-2017 04:51

‎02-02-2017 04:51

Hello @iainu, thanks for joining us, it's great to see new faces around the Community! 

 

Thank you for reporting this issue that's preventing the app from showing all the activities perfomed. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please check your online Dashboard to see if the activities are being recorded there. Additionally, forceclose the app by double-tapping on the home button and swiping up the app, this should refresh the information and the app might be able to display your exercises.

I'm sorry for any inconvenience it's caused. I appreciate your patience and understanding, if there's anything else I can do for you, please feel free to reply. Smiley Happy

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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