Someone else's email on my app

[gfricks]

I opened up my fitbit app and synced my Charge HR this morn. It said I needed to verify email, but it has someone elses email listed. I tried to go in through my account on the app but it does not allow me to update my email. I have no idea how someone else's profile is on my fitbit app? I'm using an iPhone 6s

[SilvanaFitbit]

Thanks for stopping by the Community, @gfricks. This is odd behavior. When you synced your Charge HR, were you already logged in to the app? Also, when you were asked to log in again and were unable to, what error message are you getting? 

In the meantime, do you mind completely logging out of your account on your app and closing the app entirely? Let me know if this helps! 

[kgooch78]

I recently received an email from Fitbit saying someone was trying to change the email address listed on my account. I replied back to fitbit telling them NOT to allow the change. My app updated and now someone else's email is listed and I can't get it to change. This is ridiculous and I am NOT happy with Fitbit right now. I want to fix this bit if it can not I will be going to find another fitness tracker and let everyone know what happened.

[LizzyFitbit]

Hi @kgooch78, welcome to the Community Forums.

Thanks for bringing this to my attention and I'm sorry that you've had this experience. I've requested a case and an update is on its way! Please follow up on your email case should you have any further questions. Thanks for hanging in there with us. We greatly appreciate it.

See you around.

[kgooch78]

Thank You for your help! I got the email and fixed the problem. I love my fitbit and I didn't want to change.

[LizzyFitbit]

Hi @kgooch78, thanks for getting back.

You're welcome. I'm glad to hear that everything got fixed, and thanks for the love towards our Fitbit. I'm sure you'll keep crushing your steps! I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

See you around.