Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to Log In to iOS App

Replies are disabled for this topic. Start a new one or visit our Help Center.

I don't know whether there was an iOS update or a Fitbit update last night, but this morning when i opened my app, I was greeted by a login screen. When I entered my email and password, I got the following "Oops, something went wrong. Please try again."

If I select "forgot password" and enter my email, I get an error that says "Failed to send. We're sorry, something has gone wrong."

I have the correct password, because I was able to log on to my browser account without a problem.

I have restarted Fitbit and restarted my phone. Neither has made any difference.

Best Answer
0 Votes
3 REPLIES 3

I have tried deleting the app from my phone, restarting my phone, then downloading the app. 
Same login screen.
Same error. 

Best Answer
0 Votes

----------------------------------------

Best Answer
0 Votes

I have this same problem, and deleting the app & reinstalling it does not resolve the problem. This is completely frustrating!!!

 There must be a solution...

 

Sandra

iPhone 6S

Charge HR 2

Best Answer
0 Votes