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Is the first time you see this @Neomoppy?
I'd recommend making sure that your iOS device is connected to the internet, force close the App and then reopen it.
You can force close the App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > and then swipe up on the preview to force close.
Hope this helps, I'm glad to see you around! ![]()
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hmmmm...very strange let me say. I've done some research and I haven't found any issue related. So, my best recommendation would be to get in touch with Customer Support so they can do a deeper investigation and see where the issue is coming from.
Please don't forget to mention the steps you've done so far to avoid getting the same ones. You'll be in good hands.
Keep me posted @Neomoppy
!
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