02-01-2019
10:51
- last edited on
02-06-2019
08:59
by
MarcoGFitbit
02-01-2019
10:51
- last edited on
02-06-2019
08:59
by
MarcoGFitbit
I get so excited to see my rankings in my friend group! However, I notice that my stats decrease overnight daily! For instance, I had over 100,000 racked up only to wake up the next day at 94,000! This is not fair! This needs fixed- it would be good motivational tool if it was accurate!
Moderator Edit: Clarified Subject.
02-06-2019 09:33
02-06-2019 09:33
Hello @Rfurlong, have a warm welcome to the Fitbit Community, it's great to have you on board.
I apologize for the delay in the response and I appreciate your participation in the Forums. Would it be possible for you to elaborate a bit more about this situation. Are you steps decreasing on a challenge? I will also appreciate if you could send us a screenshot of this so we can check it further.
Thanks for your patience and understanding, we'll be waiting to hear from you.
02-08-2019 16:49
02-08-2019 16:49
02-09-2019 04:46
02-09-2019 04:46
My step total goes down overnight! All the time!
02-11-2019 08:11
02-11-2019 08:11
Hello @Rfurlong, I hope you're doing well, thanks for taking the time to reply and attach the screenshot requested.
At this moment, I have forwarded the information you have provided to our team so they can take a better look at this situation. Once we have more to share with you about this issue, we'll make sure to post it here in the official Forums.
Thanks for your patience and understanding, have a great day.