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Step/Mileage total is incorrect.

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‎12-01-2017 13:59 - last edited on ‎12-04-2017 06:21 by Moderator Alum

‎12-01-2017 13:59 - last edited on ‎12-04-2017 06:21 by Moderator Alum

The totals displayed when expanding Step/Mileage or any other stat is incorrect.  You have set it up to show what the daily average is for all categories - which is also incorrect data.  This is very disheartening, I have walked almost 1,500 miles and lost 136 lbs since last February when I started tracking and counted on being able to celebrate when hitting the 1,500 mile mark, which I know was close but not exact mileage (the app kept me informed daily).  Because of the issue with the application (which had been working previously) I do not know where I am at.  The celebration also counted on surpassing 2.5 million steps - no clues where I am now.  Very, very disappointed.  Maybe an Apple watch would be the way to go from here on out - this really sucks. 😞

 

Moderator Edit: Clarified Subject.

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‎12-04-2017 06:34

‎12-04-2017 06:34

Hello @Tamco, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. At this moment I would like to ask you if you could please reply to me with screenshots of the Fitbit app detailing the information you're reporting so I can forward them to our team. 

 

Once again, I'd like to thank you for your report, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎12-05-2017 14:37

In response to MarcoGFitbit

‎12-05-2017 14:37

I am including the miles and steps from the Iphone app - notice it is showing average daily only.  The last screenshot is from my android app which I took a couple of months and expected to see on my iphone as well:

Iphone MilesIphone MilesIphone StepsIphone StepsAndroid MilesAndroid MilesIf you need current totals from Android app I can get those later this evening.

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