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Step count messed up

‎07-18-2025 10:28

‎07-18-2025 10:28

Is this step counting problem EVER going to be fixed??

This has been going on for the last three app updates. 

I sync my phone, it shows the step count that agrees with my Tracker, but after a few seconds, it subtracts a few hundred steps, syncs again, it adds a few hundred steps, sync again it counts  back down and finally matches up with my tracker. If I’ve just walked 250 steps, if the app to syncs, it takes away that couple hundred steps, then it doesn’t credit that hour’s 250 steps.

I have two Sense 1’s, and a Versa 3, plus a Sense 2, the step count problem is consistent with whichever tracker I’m using. 

I now this issue has been reported months ago, but it’s still happening, at least for me.

It would be nice if it could be fixed.

 

Best Answer
1 REPLY 1

‎08-10-2025 03:56

‎08-10-2025 03:56

I am having the same issue of losing steps between syncs, then steps being added just to disappear again on the app. I’ve also had steps being subtracted on my tracker where I’ve reached my daily step goal and a little while later it’ll be less and my daily goal, those lost steps may or may not be added.

For the last couple of days I’ve been losing steps overnight. Like last nights sync to my phone showed 17,293 steps. This morning now it’s only 16,937. I have a Charge 6 and a Charge 2 as a backup for then the Charge 6 is charging. 

Best Answer