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Step discrepancy between devices and tracker.

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‎04-07-2017 08:52 - last edited on ‎04-08-2017 07:01 by Moderator Alum

‎04-07-2017 08:52 - last edited on ‎04-08-2017 07:01 by Moderator Alum

My iPhone showed 2359 steps my iPad showed 450 steps and my Fitbit one showes 240 steps

very wired, happened a lot of times.

need to fix it, all I got is confirmation of my email

 

Moderator Edit: Clarified Subject.

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‎04-08-2017 07:55

‎04-08-2017 07:55

Hello @Shirin99, thanks for joining us, it's great to have you on board the Fitbit Community! Smiley Happy

 

This seems like a very odd situation, when did you start experiencing this situation? Which tracker are you currently using? Do the steps normalize after syncing your tracker? 

 

In this particular situation, I would like to suggest restarting your Fitbit tracker, then syncing it. If the steps are not updating correctly, please go to your online Dashboard and check if the steps are correct there. If they are, it's possible the app is not syncing correctly with our servers, in which case I would recommend the following:

 

  • Force-close the app by double tapping the home button of your phone, then swiping up the app.
  • Log out from the app, restart your phone and log back in. 

This should help the app refresh the information displayed.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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