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Challenge screen stuck.

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‎04-07-2017 07:59 - last edited on ‎04-08-2017 07:00 by Moderator Alum

‎04-07-2017 07:59 - last edited on ‎04-08-2017 07:00 by Moderator Alum

I received a weekend challenge from a friend so I went on to read the  rules and now the page won't allow me to back to my home screen and accept the challenge.The app is on an iPad and I have a charge hr. Can anyone through any light on this please. 

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎04-08-2017 05:58

‎04-08-2017 05:58

@Nanadotty  My "go to" first response for a frozen app is to force quit the app.  Press the home button twice, then swipe up to force quit it. 

 

If the app freezes again, try deleting the app and re-download it.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-08-2017 07:35

In response to LZeeW

‎04-08-2017 07:35

Hello @Nanadotty, thanks for joining us, it's great to have you on board! It's nice to see you around too @LZeeW, I hope you're having a great day! Smiley Happy

 

@Nanadotty, as @LZeeW mentioned, please force-close the app by double tapping on the home button of your phone and swiping up the app. Then open the app again and try to accept the challenge. If that doesn't seem to work and the app gets stuck again, please force-close once again and once you open the app, log out from it, restart your phone and log back in. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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