Step overview not working

[Marrypotter]

The step overview in my fitbit app, where you can see steps per hour, per day of the week and month etc is no longer working. This happened a few weeks ago, and I thought it was something wrong with my rather old iPhone 11 or my ~20 month old fitbit luxe. However, now I have a new iPhone and also new fitbit (Inspire 3), and the problem remains. It still counts my steps and I can see it in the main overview. It also seem to have messed up my streak - it was above 150 days and then it just reset like three weeks ago. Anyone know how to solve this issue?

[Misspinkfins]

Sorry not much help but i have noticed this too. Theres a few other screens that do the same and refuse to load any data too: distance, calories and floors. 

[MarioSFitbit · Accepted solution]

Hi @Marrypotter and warm welcome to the forums. @Misspinkfins nice to see you back in the community. 

I appreciate your messages and feedback about this situation regarding this issue. Our team is aware of this and looking into closely. 

I understand your feelings about this situation, and this is definitely not the experience we want for our customers. 

You may need to try uninstalling and reinstalling the application to see the desired results. It's worth a try. 

There should be no loss of information as long as you sync your devices beforehand.

Please remember to: 

1. Logout. 
2. Uninstall.
3. Reinstall. 
4. Login.

All your feedback is more than welcome and useful for our developers.

I'll be posting here any updates about this situation. 

[Marrypotter]

Thank you! Reinstalling the app made my history reappear 🙌🏼 Unfortunately, the bug making my streak being reset is still there, even when I can confirm that I have been keeping it above 10k since early Nov when scrolling through the history. 

[siabra]

I had the same issue.

Solution you recommended did work for me.

[Rmoore320]

How do i logout on the app?

[MarioSFitbit]

Hi @Rmoore320 and warm welcome to the community. 

I appreciate your message regarding the log-out process. 

In the Fitbit app, from the Today page > tap the gear icon > scroll down and then find the sign-out button.

You can then try the procedure described in the post above.

[AZArtist]

Thank you, I had the same issue, and this resolved it. Was nervous to delete data from the app in the process, but I had synced and it was all there. (whew)

[MarioSFitbit]

Hi @AZArtist it's nice to see you back !

I appreciate your message and feedback, and I'm happy to know that the issue was resolved. Your comments are always welcome in order to improve our service. Thank you. 

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.