05-05-2021 11:23
05-05-2021 11:23
My Fitbit claims I’ve hit my step goal 20 days in a row but it’s really 24. I know it’s not much. Is there a way to fix this? Thanks.
Answered! Go to the Best Answer.
09-17-2022
10:59
- last edited on
05-08-2024
06:01
by
MarreFitbit
09-17-2022
10:59
- last edited on
05-08-2024
06:01
by
MarreFitbit
Hi everyone, and welcome to our new members.
Thanks for your reports, and I'm sorry for the inconvenience caused by this issue. To prevent any confusion, I'm going to close this thread. However, if you're having this issue with the step streak resetting to zero, I'd recommend checking this thread which is being monitored by our team.
Once again, I appreciate your feedback and feel free to start a new thread in the Help Forums if you have a different question. I'm sure you'll receive help from the Community.
05-06-2021
18:57
- last edited on
07-26-2024
09:17
by
MarreFitbit
05-06-2021
18:57
- last edited on
07-26-2024
09:17
by
MarreFitbit
Thank you for visiting the Fitbit Community, @ampelonio.
Thanks for the information provided.
If you haven't done it already, please try the following:
- Log out from the Fitbit app
- Restart your Fitbit device and reboot your phone .
- Log back into the Fitbit app
Whether you continue experiencing the same problem, you can set up your Fitbit as a replacement device:
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
12-16-2021 08:06
12-16-2021 08:06
Moderator, you do know that none of these suggestions work, right?
12-16-2021
15:04
- last edited on
07-26-2024
10:49
by
MarreFitbit
12-16-2021
15:04
- last edited on
07-26-2024
10:49
by
MarreFitbit
Welcome to the Fitbit Community, @Harvey10.
At the moment, there is no option to edit or modify the step streak. If there is any update about this topic it should be communicated as soon as possible. Thank you for your patience while dealing with this situation.
Have a nice day.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
05-07-2022 10:31
05-07-2022 10:31
I have the exact issue with the FitBit app dropping my daily step streak!
I had walked 78 days in a row and got up to find my daily step streak was now showing only
4 days!!
I use this visionary as an incentive to encourage me to keep going every day.
When I got up and saw my streak had dropped to basically nothing, after all my hard work, I felt deflated and very upset to say the least.
06-07-2022 06:54
06-07-2022 06:54
I have the same problem. My app says a 7 day streak when it should be 24. Fitbit please get this fixed as a big part of using a Fitbit is for motivation and an accurate step streak is a big motivator.
06-07-2022 07:53
06-07-2022 07:53
Since we’ve not heard a FitBit Moderator respond to this matter since December of ‘21, it seems to not be much of a concern to find a fix for this issue.
09-17-2022
10:59
- last edited on
05-08-2024
06:01
by
MarreFitbit
09-17-2022
10:59
- last edited on
05-08-2024
06:01
by
MarreFitbit
Hi everyone, and welcome to our new members.
Thanks for your reports, and I'm sorry for the inconvenience caused by this issue. To prevent any confusion, I'm going to close this thread. However, if you're having this issue with the step streak resetting to zero, I'd recommend checking this thread which is being monitored by our team.
Once again, I appreciate your feedback and feel free to start a new thread in the Help Forums if you have a different question. I'm sure you'll receive help from the Community.