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Step streak is two days off

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‎05-22-2022 20:36 - last edited on ‎05-25-2022 14:40 by Fitbit Moderator

‎05-22-2022 20:36 - last edited on ‎05-25-2022 14:40 by Fitbit Moderator

Since October 5th, 2021 I have walked at least 10,000 steps and the daily tracker has be3n off by two days.  Today would be day 230 but it shows day 228.  I have tried to get Fitbit support to help but no luck. Does anyone have any suggestions?  Thanks 

 

Moderator edit: updated subject for clarity

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‎05-25-2022 14:38

‎05-25-2022 14:38

Welcome to the Fitbit Community, @Tomind.

 

I’m sorry to hear about the difficulties you experienced with the step streak. Thank you for trying to get them resolved before contacting us.

 

Our team is aware of this issue and is working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Have a nice day.

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