Step tracker

[Cook1219]

Does anyone know what happened to the steps on the home screen. Mine did an update and only has exercise, calories, water on the home dash board. It tracked my steps before the update????

[MeylinP]

Welcome to our Community @Cook1219! It's nice to have you here! Please follow the instructions provided at How do I change my dashboard on the Fitbit app for iOS? to ensure that you are seeing all of your desired tiles on the app dashboard. If you're still having trouble, set up your tracker as a new device by following these instructions. 

Hope this helps, let me know how it goes! 

[Cook1219]

That didn't work. See the pictures above the step tracker and others are gone and you can't select them to come back either. This all happened from an update on your end to my fit bit app. Sent from my iPhone

[MeylinP]

Hey there @Cook1219 thanks for the update! Mmm this is weird, I'd suggest you contact our Customer Support team and let them know the steps you've already tried so they can find a quick solution for you.

Have a nice day! 

[Dee867]

Hi - mine has done the same thing - overnight - no steps on the app!   Did you find a solution?  I have an iphone 6s.

[MeylinP]

Welcome to our Community @Dee867! Thanks for joining us! To avoid any confusion I'd like to know if you're seeing 0 steps on your Fitbit App or if you're not seeing the steps tile? If you're not seeing the steps tile I'd recommend you try these steps.

Keep me posted! 

[Dee867]

That worked - and I have no memory of making the step tile hidden! Thank you so much! I learned something about the app today. 🙂

[MeylinP]

Yeah! That's great news my friend @Dee867! Glad to hear this, I'd like to invite you to our Discussions Board which is the perfect place to share your interests and make new friends at Fitbit.

Have a nice day! 

[Cook1219]

No and I didn't do an update on my phone the Fitbit app did an update. When I found out I will post. Sent from my iPhone

[MeylinP]

Thanks for your reply @Cook1219! I'd like to know if you tried contacting our Customer Support team? You can reach them at 1 (877)-623-4997. Available hours are 4:00AM Pacific Time through 8:00PM Pacific Time, Monday through Friday. They're also available on weekends from 6:00AM to 5:30PM PST.  

Have a nice weekend!