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Steps Not syncing

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‎01-09-2017 20:03

‎01-09-2017 20:03

Last week I lost 2 days of steps after syncing with app.  I thought this was a one time glitch that had happened. Today when I tried to sync steps and join a challenge my step count is at zero. What is going on and why have there been some many issues recently ??? 

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‎01-11-2017 04:20

‎01-11-2017 04:20

Hello @Kstrings5, have a warm welcome to the Community, it's great to have you on board. Smiley Happy

 

Are you able to see the step count on the display of your tracker before syncing with the app? Do they still show on the tracker after syncing? If so, it's possible that the servers are taking a bit longer to update the information you just recently synced. Please try logging out of the app, restarting your phone and logging back in, this should refresh the information shown.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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