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Steps and calories didn't log correctly

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‎10-18-2019 15:08 - last edited on ‎10-20-2019 12:17 by Fitbit Moderator

‎10-18-2019 15:08 - last edited on ‎10-20-2019 12:17 by Fitbit Moderator

Hi,

 

my fitbit today didn’t log any steps between like 7am and 8pm, in the stepsection, even though the total count was correct. So it would say 18,000 steps - but then going into the steps section there were only steps logged for before 07am and after 8pm. This also reflected in the calories which were a lot lower than they should’ve been. How can this be fixed? 

thanks!

 

Moderator edit: updated subject for clarity

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‎10-20-2019 12:37

‎10-20-2019 12:37

Hi @Lauravs. It's nice to see a new member around.

 

Thanks for bringing this to my attention, as well for sharing that your steps show correct on the home's screen. Since the Fitbit app Fitbit app isn't showing your steps correctly after syncing, I'd recommend to try the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your Fitbit device.
  4. Open the Fitbit app and log in to your account.
  5. Sync your Fitbit device and check your steps one more time.

 

If the same keeps happening, please take a screenshot and share it with me so I can take a deeper look. For instructions to attach a file in your reply, check this post.

 

I'll be around, keep me posted.

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