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Steps and distance tiles not showing in app.

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‎10-09-2017 19:23 - last edited on ‎10-11-2017 08:52 by Moderator Alum

‎10-09-2017 19:23 - last edited on ‎10-11-2017 08:52 by Moderator Alum

I got a new Fitbit One. It is synced with my iPad and iPhone, but steps and distance will not display on the app.  They do appear on the tracker.  I have restarted the tracker several times, but problem did not resolve.

 

Moderator Edit: Clarified Subject.

Best Answer
1 REPLY 1

‎10-11-2017 09:32

‎10-11-2017 09:32

Hello @Jhil. thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Usually when a tile is not showing in the Fitbit app is because of two different reasons:

 

  1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
    • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
    • Choose your tracker and follow the onscreen instructions to continue
  2. The tile has been removed from the Dashboard and is not invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer