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Steps are inaccurate on my tracker

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‎03-04-2017 11:56 - last edited on ‎03-06-2017 08:18 by Moderator Alum

‎03-04-2017 11:56 - last edited on ‎03-06-2017 08:18 by Moderator Alum

Steps not registering on Fitbit

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎03-05-2017 01:00

‎03-05-2017 01:00

Is it just the steps that are missing? Are the calories and distance being tracked ok?

 

Are the steps missing on the fitbit, the app, or both?

 

What fitbit do you have?

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‎03-05-2017 04:13

In response to SteveH

‎03-05-2017 04:13

I have a charge 1, as I walk steps do not change later amounts go up, but I do not believe they are accurate.
I don't know about the other metrics

Sent from my iPad
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‎03-06-2017 08:17 - edited ‎03-13-2017 08:19

In response to SunsetRunner

‎03-06-2017 08:17 - edited ‎03-13-2017 08:19

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @SteveH! Smiley Happy

 

If your tracker is not registering steps, please restart it. If you still notice the steps are not accurate, let's try performing an accuracy test:

 

1. Put your tracker on your wrist and count how many steps you have
2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
3. Pause, then check your tracker to see your step count.

If you see a significant difference, between the steps you counted and the steps shown on the display of your tracker, please let me know so I can check this further. 

 

I hope this can be helpful, give it a try and let me know the outcome! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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