03-04-2017
11:56
- last edited on
03-06-2017
08:18
by
MarcoGFitbit
03-04-2017
11:56
- last edited on
03-06-2017
08:18
by
MarcoGFitbit
Steps not registering on Fitbit
Moderator Edit: Clarified Subject.
03-05-2017 01:00
03-05-2017 01:00
Is it just the steps that are missing? Are the calories and distance being tracked ok?
Are the steps missing on the fitbit, the app, or both?
What fitbit do you have?
03-05-2017 04:13
03-05-2017 04:13
03-06-2017 08:17 - edited 03-13-2017 08:19
03-06-2017 08:17 - edited 03-13-2017 08:19
Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @SteveH!
If your tracker is not registering steps, please restart it. If you still notice the steps are not accurate, let's try performing an accuracy test:
1. Put your tracker on your wrist and count how many steps you have
2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
3. Pause, then check your tracker to see your step count.
If you see a significant difference, between the steps you counted and the steps shown on the display of your tracker, please let me know so I can check this further.
I hope this can be helpful, give it a try and let me know the outcome!