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Steps decreased when syncing watch with app.

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‎01-26-2019 14:42 - last edited on ‎01-30-2019 07:39 by Moderator Alum

‎01-26-2019 14:42 - last edited on ‎01-30-2019 07:39 by Moderator Alum

Watch recorded 22,000 steps but when I synced my phone it only recorded 15,000 then it updated watch to 15,000! Anyone else had this problem? 

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎01-27-2019 02:02

‎01-27-2019 02:02

Yes! It has happened to me twice lately! I’m wondering if there is a connection to my new Bluetooth headphones. 

 

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‎01-27-2019 02:02 - edited ‎01-27-2019 02:04

‎01-27-2019 02:02 - edited ‎01-27-2019 02:04

 

 

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‎01-30-2019 07:41

In response to DocMartine

‎01-30-2019 07:41

Hello @Shirleyab, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @DocMartine, I hope you're doing well. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to restart your Fitbit device and then monitor it for the next days. If you're still experiencing this issue, please reply to us so we can check this further. 

 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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