01-19-2019
13:38
- last edited on
01-21-2019
09:09
by
AlvaroFitbit
01-19-2019
13:38
- last edited on
01-21-2019
09:09
by
AlvaroFitbit
Hi does any know why my Fitbit Alta HR will not pair with my IPhone now. I’ve tried turning off the Bluetooth and the icon and restarting them, and turning off the phone and restarting it. But it won’t work ??
Moderator edit: updated subject for clarity
01-21-2019 09:12
01-21-2019 09:12
@Mayfly Welcome! Thanks for being part of our Community! Sorry to hear that your Alta HR isn't syncing with your iPhone and thank you for troubleshooting this issue. Try refreshing the link between them by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device.
Let me know how it goes!
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01-27-2019 01:58
01-27-2019 01:58
Thank you for your reply. No it’s still not pairing with my Bluetooth. It syncs my data now and again but when i go to settings and Bluetooth it won’t connect , as a connected device to my phone .
01-30-2019 07:45
01-30-2019 07:45
Hello @Mayfly, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have come back and updated us. Please note that your device will not pair nor sync through the Bluetooth settings on your phone but through the Fitbit app. If you're still having trouble setting up yur Alta HR, please try the following:
I hope this can be helpful, give it a try and let us know the outcome.