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Steps disappeared after syncing with phone

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‎09-09-2017 20:25 - last edited on ‎09-11-2017 06:26 by Moderator Alum

‎09-09-2017 20:25 - last edited on ‎09-11-2017 06:26 by Moderator Alum

I have a fitbit charge 2 & use an iphone 6. On thursday my steps were logged in app however they disappeared! Friday's steps are loggedd & saturday I had 12,000+ steps in app synced & now they have disappeared! How? Any assistance greatly appreciated. Thank you

 

Moderator Edit: Clarified Subject.

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‎09-11-2017 06:49

‎09-11-2017 06:49

Hello @Princessital, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation, when you swipe right to check your previous day's information, are you able to see the steps? If not, it's possible the app is not refreshing the information correctly. Please go to your online Dashboard and check if your steps have been recorded correctly here. If so, try the following in the app:

 

  • Force-close the Fitbit app by double tapping the home button on your phone, then swipe the app up. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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