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Steps from previous days are not appearing in the App.

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‎02-16-2017 12:30 - last edited on ‎02-25-2017 06:51 by Moderator Alum

‎02-16-2017 12:30 - last edited on ‎02-25-2017 06:51 by Moderator Alum

Hi, have charge hr2 and just sync'd and now the steps from yesterday 14k and today 5.4k have suddenly disappeared.

 

Interstingly logged into website account and my steps are still there. Just iOS app and Fitbit itself they have disappeared from

 

Any ideas?

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎02-16-2017 12:48

‎02-16-2017 12:48

Going  to move this to tht iOS forum where you will get a better answer

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-25-2017 07:44

In response to WendyB

‎02-25-2017 07:44

Hello @Jds_uk, thanks for joining us, it's great to have you on board. It's always nice to see you around @WendyB! Smiley Happy

 

@Jds_uk, it seems very odd that your steps from previous days are not appearing on the app, only on the online Dashboard. It's possible that the information is not updating correctly in the app and for that I would like to suggest force-closing the app by double-tapping on the home button and swiping the Fitbit app up. If that doesn't do the trick, please log out from the app, restart your phone and log back in. 

 

I hope this can be helpful, if there's anything else I can do for you, please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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