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Steps keep resetting to same number

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‎06-13-2019 19:43

‎06-13-2019 19:43

My Fitbit will tell me I had 13000 steps today when I restart it, but as soon as the app on my iPhone syncs it resets to 1867. Every time. How do I get the app to track correctly?

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‎06-14-2019 12:25

‎06-14-2019 12:25

Hi @Nurse_Jen, welcome on board. It's nice to see a new face around.

 

Thanks for letting me know that your steps aren't syncing correctly, and I appreciate your efforts in restarting your device. To further investigate this situation, please provide me with the following details:

 

  1. Phone's model and iOS version.
  2. Fitbit app version.
  3. Fitbit device model.
  4. Does this happen just when manually syncing or when reaching a certain amount of steps?

 

In the meantime, I'd recommend to try the following steps:

 

  1. Remove your Fitbit device from the Bluetooth settings.
  2. Log out from your account and force quit the Fitbit app. For instructions, check the Apple help article. 
  3. Reboot your phone and restart your device one more time.
  4. Open the Fitbit app, log back into your account and sync.

 

Let me know how it goes.

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