Steps not being accurately updated

[MBBTolland]

I have noticed since Wednesday that my dashboard will show my steps but noticed the section for 250 or more steps an hour show nothing. When I go into steps a couple of layers instead of showing 7,485 for steps it shows 1,107 & same thing for yesterday where steps on dashboard were 5,805 and when I went deeper into steps it shows maybe 850. Does anyone have any ideas on how to fix this issue? I have this installed on Apple 7s

[MarcoGFitbit · Accepted solution]

Hello @MBBTolland, I hope you're doing well, it's nice to see you around. 

Since when have you experienced this issue? Have you restarted your tracker and your phone lately? Which OS version is your phone currently running?

At this moment and if you have already restarted your phone and your tracker, please go to your online Dashboard and check if your steps and all of your data is showing correctly here. If it is, please try the following in the app:

• Force-close the app by double tapping the home button on your phone and swiping up the Fitbit app. 
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[MBBTolland]

Thanks so much because after I did what you suggested it seems to be working!

[MarcoGFitbit]

Hello @MBBTolland, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. I'm glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping!