help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps not being counted on iPhone app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-14-2016 14:25

‎04-14-2016 14:25

Running iOS 9 on iPhone 6s
Best Answer
0 Votes
6 REPLIES 6

‎04-15-2016 06:02

‎04-15-2016 06:02

Welcome to the Fitbit Community @AlvinMartin Smiley Very Happy! Do you have a Fitbit tracker or you use Mobile Run? 

 

Do you mind double checking that you're running the latest version of your Fitbit app?

 

Catch you later!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-16-2016 13:19

‎04-16-2016 13:19

I too am having the same issue. I believe the steps stop counting once I traded the Iphone 6 for the Iphone 6s. I am running Version 2.21.1 (488) on the iphone 6s. The steps used to count, now they don't. The steps are counting properly in the Health App by Apple. Please help.

Best Answer
0 Votes

‎04-16-2016 13:20

In response to darius11

‎04-16-2016 13:20

I am only using the Fitbit app on the iphone to count the steps. No tracker or device other than the phone.

Best Answer
0 Votes

‎04-20-2016 10:12

In response to darius11

‎04-20-2016 10:12

Any update on this?

Best Answer
0 Votes

‎04-20-2016 13:53

‎04-20-2016 13:53

Also looking for a fix for this, Apple health shows correct steps from a 3rd party tracker, but Fitbit app is only showing steps counted by my phone, which I don't carry with me. Changed source settings in Apple health and still having same issues
Best Answer
0 Votes

‎04-27-2016 00:45

‎04-27-2016 00:45

I'm using version 2.21.2 (488). I am just wanting to use the phone itself, not any other devices.
Best Answer
0 Votes