06-04-2018
08:23
- last edited on
06-05-2018
07:33
by
MarcoGFitbit
06-04-2018
08:23
- last edited on
06-05-2018
07:33
by
MarcoGFitbit
my iphone is no longer showing steps on my fitbit app
Moderator Edit: Clarified Subject.
06-04-2018 11:15
06-04-2018 11:15
Which Fitbit device are you using?
I'm having the same problem - as of last Thursday. If your problem started last Thursday, we have the same issue ...
06-04-2018 12:59
06-04-2018 12:59
06-04-2018 13:46
06-04-2018 13:46
Mine started doing the same thing about Thursday of last week too. I uninstalled and reinstalled the app and now I can't even log in to it. It times out.
06-05-2018 07:37 - edited 06-05-2018 08:34
06-05-2018 07:37 - edited 06-05-2018 08:34
Hello @DaxSr, @maurnp and @Billhargin, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention. Usually when a tile is not showing in the Fitbit app is because of two different reasons:
Now @DaxSr, if you're still unable to log in to your account, please try the following steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
06-05-2018 09:48
06-05-2018 09:48
My Blaze is doing the same thing . Not logging in my steps from my iPhone to the Fitbit app and also My heart rate is not showing
06-05-2018 21:57
06-05-2018 21:57
Same here with my Flex 2. It started (or stopped) around 6.30 this morning. The band is counting but it’s not syncing with the app.
06-05-2018
22:26
- last edited on
06-06-2018
07:22
by
MarcoGFitbit
06-05-2018
22:26
- last edited on
06-06-2018
07:22
by
MarcoGFitbit
I don't know how to reboot a Flex, but that's likely the answer ...
I don't know how to reboot a Blaze, but that's likely the answer ...
06-06-2018 05:43
06-06-2018 05:43
Hello @Billhargin, I hope you're doing well, thanks for taking the time to reply. It's nice to have you on board the Fitbit Community @Bpclark98ag and @StarfirePearl, thanks for joining us.
@Billhargin, are you still having trouble with the step tile in the Fitbit app? If so, please let me know. I also appreciate your help. To check how to restart a Fitbit device, please refer to this article.
@StarfirePearl, tell me, is the app not showing the Step and Heart Rate tiles or the information is not syncing? If this is the case, is the tracker syncing any other information and this is the one missing or is the Blaze having trouble syncing? Please let me know so I can check this further.
@Bpclark98ag, if your Flex 2 is not syncing correctly, please try the following:
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
06-06-2018 05:48
06-06-2018 05:48
I was able to log on to my account thru the app finally.
I also ended up restarting my phone and it started syncing then.
No issues since.
06-06-2018 08:24
06-06-2018 08:24
06-12-2018 08:55
06-12-2018 08:55
Hello @maurnp and @DaxSr, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
09-17-2019 18:42
09-17-2019 18:42
My iphone7plus is no longer reporting my steps and calories burned. What can I do?
09-22-2019 13:29
09-22-2019 13:29
I have the same problem with my Alta, it is not synchronising. I tried Bluetooth on and off and I reinstalled the App. Annoying !!
01-19-2020 01:40
01-19-2020 01:40
My new Fitbit has stopped showing step count on the app.... I have done all the things I have read on other queries but still not showing...very frustrating
angela
04-28-2020 08:44
04-28-2020 08:44
Charge 3, started last couple of days had syncing issues also
04-28-2020 09:41
04-28-2020 09:41
05-07-2020 07:25
05-07-2020 07:25
Since middle of April my Fitbit 2 stopped reading my steps on my Fitbit???
05-24-2020 07:06
05-24-2020 07:06
Mine started Tuesday the 19th
06-22-2020 13:51
06-22-2020 13:51
My problem is my phone shows steps but my fitbit app only records calories and water. How do i get my steps back on the app to sync. medskerd@gmail,com ty