Steps not showing on iOS dashboard

[Calicosandie]

The last couple of days my step count has disappeared from the dashboard. First it had moved to the bottom of the list so I dragged it to the top, but now it is completely gone.

[Julia_G · Accepted solution]

Hi, @Calicosandie , on your dashboard click "Edit" on the top left.  On the edit screen make sure there is a check/ tick mark next to the steps icon, then click "Done".  Hopefully that will work!

[Calicosandie]

That worked. Thanks very much !!!

[Julia_G]

So glad that's got you back up and running -- or at least stepping!

[stepcounter1]

I have the same problem, however, when I tap "edit" the step counter is not there at all - so I can't tap a circle.  I have tried logging out and logging back in and have updated the app as suggested in another post.  Any other ideas?

Thanks

[michelechollow]

My number of steps disappeared also and I don't have an "edit" button. I'd appreciate any advice. Thanks!

[Tmspazz]

Did you ever resolve your issue? I have the same problem!

[DerrickS]

@Tmspazz If you are still experiencing trouble, I would recommend re-pairing your tracker to your account using the replacement setup process mentioned here.

Keep me posted if there's anything else that I can do to help and welcome to the Fitbit Community!

[SunsetRunner]

@Tmspazz - you may want to check in the App Store to see if the Fitbit app needs an update. 

[Tmspazz]

Thank you for your recommendations. I was able to fix to get back to my old app and connect my steps again.