Track Won't sync exercise

[VansHoll]

I have two long walks that won't sync no matter how many times I try to sync them..

[FerdinandFitbit]

Hi @VansHoll. Good to see you in the Community!

It's strange that your tracker is not syncing your walks to your account. Is it syncing everything else as steps, distance, calories burned, etc.?

I'd recommend restarting your tracker by pressing the left and lower right buttons for 10-15 seconds until your tracker turns off and comes back on and then try to sync your tracker again and see how it goes.

Let me know if you need more help with this!

[VansHoll]

Let me rephrase my troubles, everything is syncing except for when I do a walk with navigation and location. I keep attempting to sync these two walks where I opened my exercises and started a gps walk. I've re-started my watch and still doesn't sync.

Sent from my iPhone

[Martha05]

I have the exact same problem with the charge hr, has there been a solution yet?

[DerrickS]

@Martha05 Welcome to the Community!

This sounds like a known issue that our team is currently working on fixing. Click here for more information.

Whatever you do, please do not uninstall and reinstall the Fitbit App. There is the potential of losing any unsynced data whenever you uninstall the App.

Updates about this issue will be posted in the thread that I hyperlinked above as they come in.

[VansHoll]

Thank you, I'll wait for the updated software to download soon 🙂

Sent from my iPhone

[ChrisH3040]

Not sure if you've found the fix yet but I had the same problem beginning around The middle of May. I found that if I close my fit bit app, go into settings and turn off Bluetooth, then turn it back on, then reopen the fit bit app it will sync my walk. Maybe give this a try? It's a nuisance but it's great to have the walks syncing again.

[ChrisH3040]

See my reply below.

[FerdinandFitbit]

Hey there @ChrisH3040. Good to see you around and thanks for sharing your experience with us! 🙂