08-21-2018
15:48
- last edited on
08-22-2018
04:51
by
MarcoGFitbit
08-21-2018
15:48
- last edited on
08-22-2018
04:51
by
MarcoGFitbit
I wear my fit bit Alta every day average between eight and 10,000 steps a day and last week it only registered two days on dashboard not all seven
Moderator Edit: Clarified Subject.
08-22-2018 04:54
08-22-2018 04:54
Hello @Blicata, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate you have brought this to my attention, I'll be happy to help. Tell me, since when have you experienced this situation? Have you updated the Fitbit app recently? If so, I would like to ask you to check your online Dashboard and make sure your steps are showing here. If they are, it's possible the app is not updating the information already stored in our servers correctly, in which case I would like to suggest you the following:
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.