Steps not showing up on challenges.

[Twwabw1991]

I have been challenged in the work week hustle. This makes the third of fourth one. Some time today it stopped showing my correct steps in the actual page where you track yourself against everyone else.. it shows a different number on the fit bit itself and on the dashboard. I have synced it several times and turned off my phone and charged it and fit bit. Just frustrating and don't know how to fix it. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Twwabw1991, have a warm welcome to the Fitbit Community, it's nice to have you on board! 

Thanks for letting me know about this situation. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I would  also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply!