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Steps not syncing to challenges

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‎01-02-2017 09:24

‎01-02-2017 09:24

For 2 weeks my steps and challenges have been out of sync???  I'm not doing any manual additions.  Gelp

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‎01-03-2017 05:44

‎01-03-2017 05:44

Hello @Sloopyfants it's a pleasure for me to welcome you to the Community! Smiley Happy

 

When you sync your tracker, are you able to see the steps added to your step count? If so, it's possible the information on the app is not updating correctly. Please try the following:

  1. Log out from the Fitbit app.
  2. Restart your phone
  3. Log back in.
  4. Sync your tracker and check if the steps get added to your step count and your current challenge. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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