Steps not updating correctly on challenges.

[Deehooks31]

Steps will not load correctly on Fitbit challenge groups. For example I 15,161 steps but in my group challenges it’s only showing I have 8k and in another 10k. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Deehooks31, thanks for joining the Fitbit Community, it's great to have you on board. 

I'm sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I would also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.