Steps not updating in my challenges.

[Tigerkitten]

I had over11000 steps today and on NYC challenge it only recorded only over 1100 steps. Why? I’m getting frustrated 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Tigerkitten, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention related to your challenge. Tell me, are you competing with others in the NYC adventure races or are you doing the NYC Solo Adventure? Since when have you experienced this issue? 

Below are possible reasons for the issue you're experiencing: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. (for Adventure Races)

Additionally, I'd also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Jilllev]

I had the same trouble yesterday. I am participating my in the Workweek hustle with a group of people. The initiator if this challenge is in a different time zone,  but that only affects the beginning and the end. About 5800 steps from my morning walk were not counted in the challenge yesterday, even though they were logged on my dashboard. I have synced several times. And totals do not match. Frustrating at best. 

[MarcoGFitbit]

Hello @Jilllev, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have reported this situation and checked my earlier recommendations. We've received similar reports, and have escalated the issue to our engineering team. While I don't have a timeline for resolution, our team will continue to investigate these discrepancies.

I appreciate your patience and understanding, if there's anything else I can do for your, please feel free to reply.