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Steps not visible on devices

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‎04-23-2018 11:53

‎04-23-2018 11:53

not used device (Fitbit Alta) for a few days. Charged it and synced it but steps now not showing on Macbook or I phone dashboards. Have powered off and on again - no joy. Any thoughts

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‎04-23-2018 15:31 - edited ‎04-23-2018 15:33

‎04-23-2018 15:31 - edited ‎04-23-2018 15:33

Try a restart as listed here, If that doesn't work remove the Fitbit from your account and add it again.

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta

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‎04-23-2018 15:31 - edited ‎04-23-2018 15:33

‎04-23-2018 15:31 - edited ‎04-23-2018 15:33

Try a restart as listed here, If that doesn't work remove the Fitbit from your account and add it again.

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
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