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Steps resetting after categorizing exercise.

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‎07-10-2018 07:12 - last edited on ‎07-11-2018 07:20 by Moderator Alum

‎07-10-2018 07:12 - last edited on ‎07-11-2018 07:20 by Moderator Alum

Hi,

 

I took a long walk early this morning and logged almost 5,000 steps. I tried to also log some pilates exercises I did, and it reset my steps. I tried to log them again later, thinking it was a one time error, but it reset my steps again. Any ideas?

 

UPDATE:

I figured out that the app was trying to log a distance during the time I was walking, which was recalculating my steps.

 

Moderator edit: Clarified Subject.

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‎07-11-2018 07:21

‎07-11-2018 07:21

Hello @pholroyd, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

I appreciate you have taken the time to update your post and letting me know you had figured out what the issue as and corrected it. I'm very glad. 

 

If there's anything else I can do for you, please feel free to reply, I'll be happy to help. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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‎07-11-2018 07:21

‎07-11-2018 07:21

Hello @pholroyd, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

I appreciate you have taken the time to update your post and letting me know you had figured out what the issue as and corrected it. I'm very glad. 

 

If there's anything else I can do for you, please feel free to reply, I'll be happy to help. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
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