help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps say 0

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2016 03:43

‎01-08-2016 03:43

Hi the past week I've been getting my steps in and having over 10,000 steps, however when I look at the app the next day it says the amount of steps I took was 0. Now for the past 10 days it says 0 for every day. I'm supposed to be participating in the weekend warrior challenge, but I can't do that if my steps don't sync with my phone. And I always have my phone Bluetooth on.
Best Answer
1 REPLY 1

‎01-09-2016 03:45

‎01-09-2016 03:45

A warm welcome to our new friend @Skudos! How you're doing today? Cat TongueMmm this is really weird, I'd suggest you try the following steps:

 

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

 

Hope this helps, let me know how it goes! Woman Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes